Diagnostics and updates

The Show journal

InterDirector keeps a running log of what a Show’s inputs, switcher and outputs are doing (a source going offline or coming back, a Cut or a Fade, streaming and recording starting and stopping, automation rules firing), with a reading of memory, CPU, GPU and thermal state every minute, for working out what happened around a crash or an unexpected drop. It stays on your Mac unless you send it with an issue report. Find it from InterDirector → Settings… → Diagnostics → Logging → Show Journal.

Reporting an issue

Choose Help → Report an Issue… to tell us what went wrong. Say what happened and, if you can, what you were doing at the time, give an email address for a reply, and add up to five screenshots (PNG, JPEG or HEIC, each up to 10 MB), chosen or dropped onto the window.

Below them is what goes with your report: the Show journal, InterDirector’s own lines from the macOS log for the last day, its crash reports from the last 30 days, and a summary of your Mac. Leave out any of them but the summary. Gather Files puts them all in a folder and shows how large each is, and Show in Finder opens it, so you can see exactly what will be sent. Nothing leaves your Mac until you press Send; if you change anything after gathering, gather again.

The journal and logs name your inputs and devices as you named them, never your stream keys or passwords, and your Show itself is not sent. A report needs a licence or a trial, and a Mac can send ten a day. You are told your report’s number when it arrives. Reports are kept for twelve months. If your Mac cannot send one, write to support@interdirector.com. Our reply to a report comes by email from that address.

Updates

InterDirector checks for updates itself, the moment it starts and then every hour while it is open, and never installs one without you saying so. An update found while the startup window is open is shown in front of it; choose Later and the startup window comes back. It does not check while InterDirector is streaming, recording or sending NDI. You are told plainly if you ask while any of those is running, and it tries again once the show is over.

When an update is offered, its window shows what is new in that version. Version History beside it opens the whole changelog, so if you skipped a version or two you can read everything that changed since yours.

Next

Recovering your Show and sources that come back on their own, if you have not already.