Troubleshooting Nothing happens when I press Stream
Troubleshooting

Nothing happens when I press Stream

Check your licence

Streaming needs a licence or an active free trial. Open InterDirector → Licence… to see where you stand. If it has ended, InterDirector tells you when you press Stream, with a button to buy or renew. See the free trial and buying and activating a licence.

Check the destination address

An RTMP or RTMPS address has to begin with rtmp:// or rtmps://; InterDirector will not accept one that does not, and says so where you entered it. Double-check the server address and stream key (or, for SRT, the stream ID) against what your streaming platform gave you: a stray space or a missing character is the most common cause.

Check the codec

If a destination is set to HEVC, the service has to take HEVC: YouTube does, but Twitch (outside its own Enhanced Broadcasting), Kick and Facebook do not, and refuse the stream. Set that destination, or the stream’s Encoding, back to H.264. See H.264 or HEVC.

Check the destination is turned on

Each destination in your Show can be turned on and off on its own. Pressing Stream starts every destination that is turned on; one that is switched off is skipped, silently, so it is worth checking each one’s state if only some of them should be going out.

Still nothing

Write to info@interdirector.com with what you see, including whether InterDirector shows any message when you press Stream.

Contact support

Or write to support@interdirector.com. From InterDirector itself, Help → Report an Issue… sends the logs with your message. See the privacy notice for what the chat keeps.